John Field

Why hire an External Consultant? It’s an impromptu question that many Executives or Business Owners ask when the idea is discussed internally, but especially if they don’t see the obvious benefits (and value) beyond the view of this being another business expense. Certainly, from an outside perspective, it’s hard to understand – Why organisations would … Read more

Continuous improvement is defined as the ongoing development of products, services, or processes through both “incremental” improvement (over time) and “breakthrough” improvement (immediate and all at once). Organisations require a systematic approach to plan, action, and implement continuous improvement. By using data with a common language (and methodology), this enables management teams to understand the … Read more